General Conditions of BeeHosting.PRO Services

1. Definitions

1.1. In these General Conditions and the Agreement, the following terms shall have the following meanings:

1.1.1. BeeHosting.PRO – TechForge Ventures Technologies OÜ, registry address: Narva mnt 36, Kesklinna linnaosa, 10120 Tallinn, Harju maakond, Estonia, e-mail: info@beehosting.pro.

1.1.2. System – BeeHosting.PRO ordering, billing and administration platform accessible through the BeeHosting.PRO website or client area.

1.1.3. User – Any individual authorized to access and use the System.

1.1.4. Customer – Any individual or legal entity ordering, paying for, accessing or using Services from BeeHosting.PRO.

1.1.5. Consumer – A natural person acting for purposes outside their trade, business, craft or profession.

1.1.6. Business Customer – A legal entity, sole proprietor or individual acting for business, commercial or professional purposes.

1.1.7. Agreement – Any agreement entered into between BeeHosting.PRO and the Customer relating to the provision of Services, including these General Conditions, order details, invoices, technical specifications and applicable service descriptions.

1.1.8. Services – Any services provided by BeeHosting.PRO, including but not limited to web hosting, VPS, cloud servers, virtual private servers, dedicated servers, private servers, domain services, e-mail services, game hosting, VPN, SSL certificates, backup, security, SEO tools, software licenses and related digital infrastructure services.

1.1.9. Standard Services – Services publicly listed on the BeeHosting.PRO website and available for ordering through the System.

1.1.10. Custom Services – Individually negotiated, specially configured, custom-made or non-standard services prepared for the Customer based on an individual request or agreement.

1.1.11. Service Documents – These General Conditions, pricing information, technical specifications, order forms, service descriptions, invoices, policies and all related contractual documents.

1.1.12. Price List – Prices published on the BeeHosting.PRO website, in the System, in invoices or in individual offers.

1.2. Terms not defined in these General Conditions shall be interpreted according to applicable law and, in the absence of such definition, according to their usual meaning in the hosting and digital infrastructure industry.

2. Agreement Acceptance and Customer Confirmation

2.1. By creating an account, placing an order, paying an invoice, accessing the System or using any Service, the Customer confirms acceptance of these General Conditions and applicable Service Documents.

2.2. The Customer confirms that:

  • all information provided to BeeHosting.PRO is accurate, complete and up to date;
  • the Customer has legal capacity to enter into the Agreement;
  • the Customer has reviewed and understood the applicable Service Documents;
  • the Customer is responsible for selecting Services suitable for their own needs;
  • the Customer has the technical knowledge, tools and ability required to use the ordered Services, unless managed services are expressly purchased.

2.3. BeeHosting.PRO may refuse any order, account registration or Service request at its sole discretion, including in cases of suspected fraud, abuse, sanctions risk, payment risk, inaccurate information, previous violations or operational risk.

2.4. BeeHosting.PRO may request identity verification, business verification, proof of payment method ownership, proof of address or additional information before activating, continuing, restoring or renewing any Service.

2.5. Failure to provide requested verification information may result in refusal, suspension or termination of Services without refund, unless otherwise required by mandatory applicable law.

2.6. The Customer is responsible for all actions performed through the Customer’s account, including actions of authorised users, employees, contractors, administrators or third parties who gain access to the account or Services.

3. Conclusion of the Agreement

3.1. Agreements are concluded electronically through the BeeHosting.PRO website, System, client area, invoice payment process, written communication or other accepted electronic means.

3.2. The Customer submits an offer to purchase Services by placing an order, confirming an order form or paying an invoice.

3.3. The Agreement is considered concluded when BeeHosting.PRO accepts the order, activates the Service, issues an invoice, receives payment or otherwise confirms acceptance.

3.4. BeeHosting.PRO may conclude Agreements in Estonian, Latvian, Lithuanian, English, Russian or other languages made available by BeeHosting.PRO. In case of interpretation or dispute, the English version shall prevail unless mandatory law provides otherwise.

3.5. Services published on the BeeHosting.PRO website and available for ordering through the System are Standard Services. Services prepared based on individual request, special configuration, non-standard pricing or custom agreement are Custom Services.

3.6. Custom Services may be subject to individual minimum terms, cancellation periods, payment conditions and non-refundable setup or infrastructure costs.

3.7. The Customer confirms that Service Documents, pricing, technical specifications and applicable conditions were available for review before or during the ordering process.

4. Service Provision

4.1. BeeHosting.PRO provides Services electronically through infrastructure operated by BeeHosting.PRO and/or third-party providers, including data centers, network operators, registrars, software vendors, payment processors and infrastructure partners.

4.2. The Customer acknowledges that certain Services depend on third-party providers and external networks that are outside the full control of BeeHosting.PRO.

4.3. Unless explicitly agreed otherwise in writing, Services are provided on an “as available” and “best effort” basis.

4.4. BeeHosting.PRO does not guarantee uninterrupted, error-free or continuous availability of the Services unless expressly stated in a separate written Service Level Agreement.

4.5. Temporary interruptions may occur due to maintenance, upgrades, security incidents, upstream provider issues, routing issues, hardware failure, software issues, DDoS attacks, force majeure or other circumstances.

4.6. BeeHosting.PRO may perform scheduled or emergency maintenance. Emergency maintenance may be performed without prior notice where reasonably necessary for security, stability or continuity of infrastructure.

4.7. BeeHosting.PRO may modify technical specifications, virtualization platforms, software, infrastructure, routing, IP allocation, hardware, data center location or technical implementation methods where reasonably necessary for service operation, security, modernization or provider requirements.

4.8. Support availability, support scope and response times may vary depending on the purchased Service, support plan, current workload, holidays, emergency situations and the complexity of the request.

4.9. Unless explicitly included in the purchased Service, BeeHosting.PRO does not provide software development, application debugging, code optimization, malware cleaning, system administration, third-party software support, website repair, migration, configuration or consulting services.

4.10. Any support, migration, restoration, configuration or technical assistance provided outside the purchased Service scope is provided on a commercially reasonable best-effort basis and does not create a guaranteed obligation.

5. Customer Responsibilities

5.1. The Customer is solely responsible for:

  • all activity performed using the Services;
  • maintaining account security, passwords and access credentials;
  • maintaining independent backups of all data and content;
  • selecting Services suitable for their project, technical and business requirements;
  • compliance with applicable laws and third-party rights;
  • software, scripts, applications, CMS installations, plugins and configurations installed by the Customer;
  • security of websites, applications, servers and user accounts managed by the Customer.

5.2. The Customer shall use the Services only for lawful purposes and in accordance with these General Conditions.

5.3. The Customer shall not use the Services for activities including but not limited to:

  • spam or unsolicited bulk messaging;
  • phishing, fraud, scams or impersonation;
  • malware, botnets, viruses or harmful code;
  • DDoS attacks or participation in attacks;
  • unauthorized access attempts, scanning or brute force attacks;
  • copyright, trademark or intellectual property infringement;
  • illegal gambling, illegal pharmaceuticals or illegal financial schemes;
  • child sexual abuse material or any content involving exploitation of minors;
  • hate speech or unlawful extremist content;
  • warez, cracks, stolen software, stolen data or credential dumps;
  • torrent trackers or resources primarily used for copyright infringement;
  • activities that cause blacklist incidents, abuse complaints, network disruption or reputational risk.

5.4. BeeHosting.PRO may immediately suspend, limit or terminate Services without prior notice if Services are involved in abuse complaints, spam, phishing, malware, blacklist incidents, DDoS activity, illegal activity, infrastructure disruption, legal risk, reputational risk or upstream provider complaints.

5.5. BeeHosting.PRO may limit, throttle, migrate, suspend or terminate Services that cause excessive CPU, RAM, storage I/O, disk usage, bandwidth, packet rate, network load or other negative impact on infrastructure stability.

5.6. The Customer is responsible for promptly responding to abuse reports and security incidents. Failure to respond within a reasonable time may result in suspension or termination.

5.7. Allocated IP addresses remain the property of BeeHosting.PRO or its upstream providers. IP addresses may be changed, reassigned, withdrawn or replaced for operational, routing, legal, abuse-related or provider-related reasons.

6. Trial Services

6.1. Trial Services are provided solely for temporary technical evaluation of the Service.

6.2. Trial periods begin from the moment the Service is activated or provisioned, not from the moment the Customer first logs in, accesses or starts using the Service.

6.3. The Customer is responsible for monitoring the trial expiration time displayed in the System or communicated by BeeHosting.PRO.

6.4. BeeHosting.PRO may deny, limit, suspend or terminate trial Services at its sole discretion, including in cases involving repeated registrations, disposable e-mails, proxy or VPN abuse, suspected fraud, abuse risk, payment risk or violation of these General Conditions.

6.5. Trial Services do not guarantee availability of the same IP address, configuration, resource, server node or data after the trial period unless BeeHosting.PRO expressly agrees otherwise.

6.6. If the Customer upgrades, converts or pays for a Service during or after a trial in order to preserve an IP address, server configuration, assigned resources, stored data or technical setup, such purchase is considered intentional and final once the paid Service is activated or continued.

7. Payments, Billing and Account Balance

7.1. All Services are provided on a prepaid basis unless expressly agreed otherwise in writing.

7.2. The Customer shall pay all applicable fees, taxes, surcharges, transfer costs and payment-related charges according to the Price List, invoice, order form or individual offer.

7.3. The Customer’s obligation to pay arises from ordering the Service and does not depend on whether the Customer actually uses the Service.

7.4. Invoices are sent electronically and/or made available in the System. The Customer is responsible for monitoring invoices, due dates, renewal dates and account balance.

7.5. Delay, non-receipt or loss of an invoice does not release the Customer from the obligation to pay for ordered Services.

7.6. Payment may be made by bank transfer, card payment, PayPal, cryptocurrency or other payment methods made available by BeeHosting.PRO.

7.7. Payment provider fees, bank fees, card fees, PayPal fees, cryptocurrency network fees, exchange rate differences, currency conversion costs, intermediary fees and foreign transfer costs are the sole responsibility of the Customer.

7.8. The net amount received by BeeHosting.PRO must equal the amount due for the Service.

7.9. BeeHosting.PRO may suspend, freeze or terminate Services for unpaid invoices, failed payments, payment reversal, suspected fraud or insufficient account balance.

7.10. BeeHosting.PRO may charge late payment interest or penalties where permitted by applicable law and recover collection, legal, administrative and payment recovery costs.

7.11. Funds added to the Customer’s BeeHosting.PRO account balance are treated as prepaid credit for future Services.

7.12. Account balance, prepaid credit, bonus credit, promotional credit, compensation credit and manually added credit are non-withdrawable, non-transferable and non-refundable, unless otherwise required by mandatory applicable law.

7.13. Cryptocurrency payments are final, irreversible and non-refundable due to the technical nature of blockchain transactions, unless otherwise required by mandatory applicable law.

7.14. BeeHosting.PRO may change prices, fees, billing cycles or introduce new fees by notifying the Customer where required by applicable law or by publishing updated pricing.

7.15. The Customer is responsible for all activities and charges resulting from use of the Services, including bandwidth charges, resource usage charges, license charges, add-on charges and third-party service charges.

8. Chargebacks and Payment Disputes

8.1. The Customer shall first attempt to resolve any billing issue directly with BeeHosting.PRO before initiating a chargeback, payment dispute, payment reversal or claim through a bank, card issuer, PayPal, payment processor or other payment provider.

8.2. Initiating a chargeback, payment dispute or payment reversal without first attempting to resolve the matter directly with BeeHosting.PRO constitutes a material breach of this Agreement.

8.3. In the event of a chargeback, payment dispute, payment reversal, suspected fraudulent payment or unauthorized payment claim, BeeHosting.PRO may:

  • suspend or terminate all Services associated with the Customer;
  • block access to the account or Services;
  • refuse future orders;
  • recover administrative, banking, legal, collection and dispute handling costs;
  • request additional identity or payment verification.

8.4. The Customer remains liable for all unpaid amounts, chargeback fees, dispute fees, administrative costs and losses caused by payment disputes.

9. Automatic Renewal and Cancellation

9.1. Services renew automatically unless cancelled before renewal through the System or another method expressly accepted by BeeHosting.PRO.

9.2. The Customer is responsible for managing renewal settings, monitoring subscription status, renewal dates, billing cycles and invoice due dates.

9.3. Cancellation requests stop future renewals but do not create entitlement to refunds for already active, provisioned, used or invoiced billing periods.

9.4. Immediate or retroactive cancellations are not supported unless explicitly agreed in writing by BeeHosting.PRO.

9.5. Certain Services may require extended cancellation notice periods due to third-party provider requirements, including data center, registrar, license provider or infrastructure partner conditions.

9.6. BeeHosting.PRO may terminate Services immediately in cases involving abuse, illegal activity, payment violation, chargeback, fraud, material breach, security risk, upstream provider complaint or serious misuse of Services.

9.7. Termination, suspension or cancellation does not release the Customer from the obligation to pay outstanding invoices, usage charges, penalties, collection costs or other amounts due.

9.8. Termination due to breach of these General Conditions does not entitle the Customer to a refund for unused Service time.

9.9. Cancellation of a Service is no longer possible once the renewal invoice has been generated, the new billing period has started, or the Service has entered an active renewal cycle, unless expressly agreed otherwise by BeeHosting.PRO in writing.

9.10. Failure to use the Service, suspension of the Service due to non-payment, or Customer inactivity does not constitute cancellation of the Service or release the Customer from payment obligations for already renewed or invoiced billing periods.

10. Refund and Withdrawal Policy

10.1. All payments are final and non-refundable unless a refund is expressly required by mandatory applicable law or expressly approved by BeeHosting.PRO in writing.

10.2. Refund requests may only be considered where the ordered Service:

  • cannot technically be provided by BeeHosting.PRO;
  • is materially defective due to BeeHosting.PRO infrastructure;
  • was not provisioned or activated by BeeHosting.PRO.

10.3. Refunds are not provided in cases involving:

  • Customer expectations, preferences or business decisions;
  • project suitability or changed project requirements;
  • pricing disagreements after purchase;
  • payment provider fees, banking commissions or currency conversion costs;
  • misunderstanding of trial duration, renewal dates or billing cycles;
  • Customer decision to discontinue use after successful activation, provisioning, testing or use;
  • software, compatibility, configuration or application issues outside BeeHosting.PRO infrastructure;
  • Customer inability or unwillingness to use the Service;
  • service suspension or termination caused by Customer breach.

10.4. By placing an order, confirming payment or using the Service, the Customer expressly requests BeeHosting.PRO to begin provisioning, activation, configuration and allocation of the ordered Service immediately.

10.5. Once a Service has been activated, provisioned, configured, accessed, tested, used or assigned technical resources, the Service becomes non-refundable to the maximum extent permitted by applicable law.

10.6. VPS, cloud servers, virtual private servers and similar instantly provisioned infrastructure services become non-refundable immediately after provisioning or activation.

10.7. The Customer acknowledges that provisioning may include allocation of CPU, RAM, storage, IP addresses, network resources, licenses, operating systems, control panels, backups or other infrastructure resources.

10.8. Dedicated servers, private servers, domain names, domain renewals, domain transfers, SSL certificates, software licenses, third-party services, custom services and individual solutions are non-refundable.

10.9. If a Consumer has a statutory right of withdrawal, the Consumer acknowledges that immediate provisioning and activation of digital or hosting Services may result in loss of withdrawal rights to the extent permitted by mandatory applicable law.

10.10. If a refund is approved, BeeHosting.PRO may deduct setup costs, transfer costs, administrative costs, payment provider fees, bank fees, license costs, third-party costs and the value of already provided or consumed Services.

10.11. Refunds may be issued to the original payment method or as account credit at BeeHosting.PRO’s discretion, unless otherwise required by mandatory applicable law.

10.12. Any voluntary refund, discount, credit or compensation does not create precedent, obligation or waiver of BeeHosting.PRO’s rights.

11. Content and Acceptable Use

11.1. The Customer is solely responsible for all content stored, published, transmitted or made available through the Services.

11.2. BeeHosting.PRO has no general obligation to monitor Customer content but reserves the right to investigate, suspend, remove or block content or Services that may violate law, third-party rights, these General Conditions, upstream provider rules or accepted network security standards.

11.3. The Customer warrants that all hosted content complies with applicable laws, third-party rights and these General Conditions.

11.4. The following content and activities are prohibited:

  • infringement of copyright, trademark, patent, trade secret, personal data or other intellectual property rights;
  • phishing, fraud, impersonation or deceptive practices;
  • spam or unsolicited advertising;
  • malware, viruses, botnets or harmful software;
  • child sexual abuse material or any exploitation of minors;
  • illegal pharmaceuticals or pharma without required licenses;
  • warez, cracks, hacks, stolen software or piracy-related resources;
  • torrent resources primarily used for illegal distribution;
  • hate speech, unlawful extremist content or illegal incitement;
  • content or activity prohibited by applicable consumer protection, criminal, intellectual property or data protection laws.

11.5. Abuse reports may be sent to abuse@beehosting.pro.

12. Personal Data and Privacy

12.1. BeeHosting.PRO processes personal data in accordance with applicable data protection laws, including the General Data Protection Regulation where applicable.

12.2. BeeHosting.PRO may process Customer data for account management, billing, service provision, technical support, fraud prevention, abuse handling, legal compliance, security, debt collection and protection of BeeHosting.PRO rights.

12.3. The Customer acknowledges that Services may rely on third-party providers, including data centers, registrars, payment processors, software vendors, infrastructure providers and communication providers.

12.4. BeeHosting.PRO may retain technical, billing, security and communication data as required for operational, legal, accounting, security and dispute resolution purposes.

12.5. The Customer is responsible for ensuring that personal data stored or processed through the Services is handled lawfully and securely.

13. Confidentiality

13.1. The Parties shall keep confidential any non-public information concerning the other Party that becomes known in connection with the Agreement and the disclosure of which may harm the other Party.

13.2. Confidentiality obligations do not apply to information that is public, independently known, required to be disclosed by law or necessary to disclose to professional advisers, payment processors, infrastructure providers, authorities or debt collection partners.

13.3. Confidentiality obligations continue after termination of the Agreement.

14. Notifications

14.1. Notices may be sent electronically to the e-mail address provided by the Customer, through the System, through support tickets or by other reproducible written form.

14.2. Notices sent by BeeHosting.PRO are considered delivered after one (1) business day from sending, unless mandatory applicable law provides otherwise.

14.3. The Customer is responsible for keeping contact details accurate, valid and accessible.

14.4. Failure to read or receive e-mails due to outdated contact information, spam filters, mailbox issues or Customer-side technical problems does not release the Customer from obligations under the Agreement.

15. Liability Limitation

15.1. BeeHosting.PRO shall not be liable for:

  • indirect damages;
  • lost profits;
  • lost revenue;
  • business interruption;
  • loss of customers;
  • loss of reputation;
  • loss, corruption or deletion of data;
  • backup failure or restoration failure;
  • Customer software or configuration issues;
  • upstream provider failures;
  • Internet routing issues;
  • DDoS attacks;
  • force majeure events.

15.2. The Customer is solely responsible for maintaining independent and up-to-date backups of all data and content.

15.3. BeeHosting.PRO total liability arising out of or related to the affected Service shall not exceed the amount paid by the Customer for the affected Service during the three (3) months preceding the claim.

15.4. BeeHosting.PRO is not responsible for nonconformity of the Service to the Customer’s personal, business, financial, technical or project requirements if the Service was provided according to the ordered specifications.

15.5. Nothing in these General Conditions limits liability where such limitation is prohibited by mandatory applicable law.

16. Breach, Suspension and Termination

16.1. BeeHosting.PRO may suspend, limit or terminate Services if the Customer violates the Agreement, fails to pay invoices, provides false information, refuses verification, causes abuse, creates security risks or negatively affects infrastructure, third parties or BeeHosting.PRO operations.

16.2. Significant violations include but are not limited to:

  • violation of third-party rights;
  • illegal activities;
  • spam, phishing, malware or network abuse;
  • payment failure, chargeback or payment dispute;
  • provision of false, incomplete or misleading information;
  • failure to respond to abuse or verification requests;
  • activities causing operational, legal, financial or reputational risk.

16.3. BeeHosting.PRO may provide a deadline to cure a violation where appropriate. However, immediate suspension or termination may be applied where necessary to protect infrastructure, third parties, legal compliance or BeeHosting.PRO interests.

16.4. Suspension or termination due to breach does not entitle the Customer to a refund.

16.5. Termination does not release the Customer from the obligation to compensate BeeHosting.PRO for damages, unpaid amounts, chargeback costs, collection costs, legal costs or other losses caused by the Customer’s breach.

17. Good Faith Communication

17.1. The Parties agree to communicate in good faith and provide accurate information when resolving support, billing, abuse or contractual matters.

17.2. The Customer shall not knowingly submit false information, forged documents, misleading claims or inaccurate payment or identity information.

17.3. Nothing in this section restricts the Customer’s lawful right to express honest opinions or submit complaints through lawful channels.

17.4. BeeHosting.PRO reserves the right to protect its legal rights where false statements, fraudulent claims, abuse reports, threats, harassment or unlawful actions cause harm to BeeHosting.PRO, its customers, employees, partners or reputation.

18. Modifications to Terms and Services

18.1. BeeHosting.PRO may modify these General Conditions, Service Documents, pricing, technical specifications and policies at any time.

18.2. BeeHosting.PRO may notify Customers about material changes by e-mail, System notification, website publication or invoice notice.

18.3. Continued use of the Services after updated terms become effective constitutes acceptance of the updated terms.

18.4. If the Customer disagrees with updated terms, the Customer may stop using the Services and cancel future renewals. Such cancellation does not create entitlement to refund for already active, provisioned, used or invoiced Services.

19. Governing Law and Jurisdiction

19.1. These General Conditions and all Agreements are governed by the laws of the Republic of Estonia.

19.2. The Parties shall first attempt to resolve disputes through good-faith negotiations.

19.3. If negotiations fail, disputes shall be resolved in Harju County Court, Estonia, unless mandatory applicable law provides otherwise.

19.4. The limitation period for claims arising from the Agreement is one (1) year, unless mandatory applicable law provides otherwise.

20. Final Provisions

20.1. If any provision of these General Conditions is found invalid, unlawful or unenforceable, the remaining provisions remain valid and enforceable.

20.2. Failure by BeeHosting.PRO to enforce any provision does not constitute a waiver of rights.

20.3. Section headings are for convenience only and do not affect interpretation.

20.4. These General Conditions enter into force from the date of publication on the BeeHosting.PRO website and replace previous versions.