Vacancies

We are looking for an IT Support Technician

Duties:

  • Processing requests from customers through the ticket system
  • Distribution of applications to senior specialists or their independent decision
  • Correction of DNS records on domains
  • Creating and configuring mailboxes on the serverside
  • Setting up domain and mailbox redirects, creating autoresponders
  • Changes in PHP versions on customer accounts
  • Creating backup copies of emails and website
  • Changing the limits on the client’s package
  • Help setting up mailboxes on the clientside (via Teamviewer or Anydesk)
  • Installation and licensing of the mail program on the client computer (via Teamviewer or Anydesk)
  • Installation and licensing of Microsoft Office 365 on the client computer (via Teamviewer or Anydesk)
  • Installing, configuring and licensing the antivirus on the client’s computer (via Teamviewer or Anydesk)
  • Installing Microsoft Remote Desktop on the client’s computer and setting up remote access to the remote desktop
  • Advising clients on the use of web hosting services
  • Active participation in the process of troubleshooting the site in case of an unsuccessful update of the CMS version or hacking
  • Creation, transfer or removal of the database, creation of users for the database
  • Creation of users in the client’s account
  • Testing existing services and making a request to the System Administrator in case of a problem
  • Participation in projects for the launch of new, as well as the development of existing services
  • User experience analysis to improve the usability
  • Create reports
  • Create ready templates from answers to automate helping processes
  • Control over the licensing of services (acquisition, tracking and renewal of licenses)
  • Participation in meetings and meetings

 

Knowledge and experience:

  • Experience with WHMCS
  • Experience with cPanel/WHM
  • Experience with ISPmanager
  • Experience with DirectAdmin
  • Experience with RDP/Microsoft Remote Desktop
  • Experience with Microsoft Office 365

 

Welcome:

  • Knowledge and experience in working with WordPress, Joomla, Prestashop are welcome
  • Accompanying knowledge of HTML, CSS, PHP is welcome

 

Requirement:

  • Good selfcontrol in a crisis situation
  • Integrity and punctuality, communication skills
  • Be ideological, offer nonstandard solutions
  • Ability to interact and understand developers and system administrators
  • Skill to work in a team

 

Working conditions:

  • Collaboration options: in the office or remote work (possible from home)
  • Country: not essential
  • Availability: always be in touch (online and by phone)

 

Language for communication to choose from:

  • Russian
  • English
  • Estonian

 

Terms of payment:

  • Depends on your experience and location. We make an offer after the interview.
  • Team bonuses for the implementation of the plan, as well as the achievement of results due to the growth in the quantity and quality of services

 

Perks and bonuses:

  • Unlimited prospects for career and professional growth
  • Work in an international team with an international product
  • Payment of bonuses to an international card
  • Subscription to the gym (in case of local presence)
  • Free equipment for work (if necessary)

 

Please send your CV (questionnaire) to the email: [email protected]